Frequently Asked Questions
Product and Components
What does the uPaint canvas paint by numbers kit include?
What is the type of canvas used?
Are the brushes included in the uPaint canvas paint by numbers kit?
Yes! The uPaint kit includes three brushes of varying sizes, meticulously tailored to suit the intricate details of tiny regions as well as the broad strokes needed for larger areas. Crafted with premium quality materials, these brushes are not only durable but also ergonomically designed to ensure comfort and ease of use, allowing for a seamless painting experience that delights the hand and enhances creativity.
Do I need to buy additional paint?
No! We meticulously measure and tailor the quantity of paint in each cup specifically for your painting, ensuring you have more than enough to complete your masterpiece. With uPaint, you'll never find yourself running out of paint.
What are the available sizes of canvas?
At uPaint, we take pride in our in-house manufacturing process, ensuring a wide selection of canvas paint by numbers sizes:
- 50x35cm
- 60x40cm
- 70x50cm
- 90x60cm
- 120x80cm
- 150x100cm
Wondering how to choose the perfect size? Check out our tips and tricks page, dedicated to informing you about all the different sizes available.
Please feel free to contact us if you wish to order larger sizes.
What is the recommended size for the uPaint canvas paint by numbers kit?
Choosing the right size for a uPaint kit is totally up to you. Usually, bigger paintings look better on walls because they stand out more. If your picture has lots of details or shows more than two people, we recommend going for a bigger size (starting from 60x40cm). Just pick a size that you like and fits well in the space where you want to hang it! Our best selling size for the customized uPaint kits is the 70x50cm.
Check out our tips and tricks page, dedicated to informing you about all the different sizes available.
Can I frame the completed painting? Are the canvases pre-stretched and ready to hang?
Absolutely! When it comes to framing your completed painting, uPaint offers you two convenient options. Firstly, you can opt for our comprehensive DIY framing kit, which includes everything you need to frame your masterpiece after completing the painting process. Alternatively, you can choose the hassle-free option of purchasing your uPaint kit pre-stretched, ready to be hung directly on your wall once your painting is finished. You can also purchase your kit without a frame if you do not intend to hang it.
Do you offer custom paint by numbers kits?
Absolutely! We offer full customization for any picture you have in mind. Whether it's portraits, family photos, pet pictures, scenic landscapes, iconic landmarks, illustrations, or any other type of image, we've got you covered. Just upload the photo, and we'll create a personalized paint by numbers kit tailored to your unique vision.
Do you offer corporate deals and bulk orders?
If you're considering purchasing a sizable batch of uPaint products, whether it's for an event, business needs, or as corporate gifts, feel free to reach out to us on the Bulk Orders page. We'd love to chat about tailoring a plan to suit your needs perfectly, maximizing the potential of our uPaint kits, and offering exclusive deals and discounts along the way.
Shipping and Tracking
How long does it take to get my uPaint canvas paint by numbers kits?
For the ready to paint kits from our collections: 3-4 working days
For the customized kits: 5-7 working days
How can I track my order?
Tracking your order with uPaint is simple and convenient. Just log in to your uPaint account, navigate to the "Orders" section, and you'll be able to see the status of your order. If your order is shipped, you'll receive a tracking number to monitor its progress on the designated delivery or shipping platform.
Who do you deliver with?
We partnered with the most trusted delivery services to ensure your orders reach you safely and efficiently.
We use DHL Express for worldwide shipping, renowned for fast, reliable delivery across 220+ countries. They specialize in express shipping, offering real-time tracking, customizable options, and dedicated support for both international and domestic shipments.
For local delivery, we partner with Wakilni, a last-mile delivery service based in Lebanon. They offer fast delivery, prioritizing efficiency with tracking features and reliable customer service.
What are the shipping fees?
Shipping fees are calculated on checkout, based on your address and the items in your cart. Shipping is free for all orders above $100.
Painting your Kit
Do I need any prior painting experience, skills, or talent to do a uPaint canvas paint by numbers kit?
Absolutely not! Our uPaint canvas paint by numbers kits are designed for everyone, regardless of prior painting experience, skills, or talent. Whether you're a beginner or an experienced artist, you can enjoy the therapeutic and creative process of painting by numbers. Each kit comes with numbered regions on the canvas and corresponding paint colors, making it easy to follow along and create a beautiful masterpiece step by step. Just relax, have fun, and let your creativity flow!
How long does it take to complete a paint by numbers painting?
In our collection of ready to paint designs, you'll find the estimated painting time listed in the description of each piece. For our customized paint by numbers kits, the completion time varies based on your picture's complexity. Typically, expect to invest between 5 to 15 hours, allowing plenty of time to immerse yourself in the painting experience and craft a beautiful masterpiece.
What if I make a mistake while painting?
Making mistakes while painting is completely normal and part of the artistic process. Remember, the goal is to relax, have fun, and enjoy painting! If you happen to paint the wrong color in a region, don't worry. Simply allow the paint to dry completely, refer to the A3 reference sheet for the correct number and color, and repaint the region with the right color. For more helpful tips and tricks, make sure to check out our dedicated page for additional guidance on how to correct the mistakes.
Product Safety
What is the type of paint used?
Our paint is 100% acrylic waterboune absolutely free from any unpleasant odors or harmful emissions. It is a premium washable paint that not only ensures a silky finish but also quietly and consciously purifies the air. Our paint is GREENGUARD Gold certified, and it’s recommended by mothers and painters.
- No smell or harmful emissions
- Improved indoor air quality
- Luxurious silky finish
- Antibacterial and antifungal
- Superior washability
What is the type of ink used to print on canvas?
We use water-based HP Latex inks to print on canvas. HP Latex inks have been independently certified by industry-leading labs to deliver outstanding health, safety, and environmental performance. These inks are designed to avoid the hazards associated with solvent, eco-solvent, and UV inks, and their low emitting prints give them a major advantage over traditional solutions. They contain zero Hazardous Air Pollutants (HAPs), are non-flammable and non-combustible. Their odorless prints make them ideal for practical applications in sensitive areas, including education and healthcare facilities. These inks are UL ECOLOGO certified, UL GREENGUARD Gold certified, and ENERGY STAR accredited for their energy efficiency. Their chemical composition is certified by the Zero Discharge of Hazardous Chemicals Foundation (ZDHC).
Contact Us
Do you have any question?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.